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How can I contact customer service?
You can reach our customer service team through email at support@nextramart.com or by calling our helpline at +88 01763764379. We’re happy to assist you with any questions or concerns!
Is shopping on NextraMart secure?
Yes! Shopping on NextraMart is completely secure. We use SSL encryption to protect your personal and payment details. Your information is safe with us, and we ensure a safe shopping experience for all customers.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number and tracking link via sms and email. Use this number or link to track your order in real-time and stay updated on its delivery status.
What products do you sell on NextraMart?
At NextraMart, we offer a wide range of premium products including leather wallets, belts, fashion iteam & accessories, home essentials, and much more. Our collection features high-quality craftsmanship and next-gen modern designs with extra discount tailored to suit every need.
What is the estimated delivery time for my order?
Our delivery typically takes 2-3 business days. It may be delay for natural calamities or courier issues. You'll receive a tracking number once your order is shipped.
What payment methods are accepted?
We accept a variety of secure payment methods including credit/debit cards, mobile banking like Bkash / Nagad / Rocket and bank transfers. Our goal is to make your shopping experience safe and convenient.
How can I return or exchange an item?
If you're not satisfied with your purchase, you can return or exchange items within 7 days of delivery. Contanct our helpline number and we will assist you.
What should I do if my product is damaged or defective?
If your product arrives damaged or defective, please contact our customer care number infront of delivery man. You can return or exchange the product without paying the cost even delivery charge.
How Can I Cancel Or Change My Order?
If you need to cancel or change your order, please contact our customer service team within 24 hours of placing the order. We will do our best to assist you before the order is shipped.
Do I need an account to place an order?
No. Just choose your product. Click add to cart or buy now ang give your information to place an order
